Shipping Costs & Payment

Shipping Costs & Payment

 
 
Note: Our Refund Policy can be found here.
 
 
 
Shipping costs outside Germany:
 
We ship worldwide with one global rate. Per order, there is a fix part plus a part weight-dependent. You will find the weight details on  each product page below the price. Before you submit the order, you can check the calculated shipping costs in the order process.
 
Non-EU countries for example USA, Canada, Australia ... South Africa ... Asia, Brasilia ... New Zealand ...
 
  4.96 US$ plus 11.72 US$ per kg
 
  6.68 CA$ plus 15.55 CA$ per kg
 
  6.68 AU$ plus 15.55 AU$ per kg
 
  4.96 CHF plus 11.72 CHF per kg
 
  4.62  EUR plus 10.50 EUR per kg

For example (non-EU):
200 g (corkscrew or pepper mill or thermometer)
7.30 US$ / 9.78 CA$ / 9.78 AU / $ 6.12 £ / 7.30 CHF

800 g (spaetzle press or coffee grinder)
14.33 US$ / 19.11 CA$ / 19.11 AU$ / 12.15 £ / 14.33 CHF
 
 
 
EU-countries (incl. VAT):

  5.50 EUR plus 12.50 EUR per kg
 
  4.90 £ zzgl. 11.95 £ per kg
 
 
 
We ship to:
 
Australia
Canada
USA
Great Britain
Switzerland
Austria
 

Belgium
Brazil
Chile
China
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Greece
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Italy
Japan
Liechtenstein
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Monaco
Netherlands
New Zealand
Norway
Philippines
Poland
Portugal
Russia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Taiwan
Thailand
Tunisia
Turkey
United Arab Emirates
 
 
(Other countries on request.)
 
 
 
Shipping costs Germany:
Standard: 1.90 EUR  (delivery within one week)
Fast: 3.90 EUR  (delivery 1 - 3 days)
 
Approximate delivery time:
   USA, Canada 10 - 15 days
   Europe 5 - 10 days
   Germany within one week (shipping method "Standard")
   Germany 1 - 3 days  (shipping method "Fast")
   All other countries 14 - 21 days
 
 
 
 
Payment methods:
 
Outside EU:

- Credit card or direct debit via PayPal

Switzerland:
- PayPal
- Payment in advance
in CHF
 

EU-countries:
- PayPal
- Payment in advance

Germany:
- Invoice
- PayPal
- Amazon Pay
- Credit Card
- Direct debit
- Payment in advance

 
 

 
RIGHT TO CANCEL
 
You have the right to cancel your order without having to give a reason at any time before your goods are dispatched or within 14 days after delivery, such 14 day period beginning on the day after you receive the goods. Where your order comprises multiple delivery shipments, the 14 day cancellation period for the goods in your order begins on the day after you receive the delivery of the last shipment to you.
 
To exercise your right to cancel, you must inform us of your decision to cancel by phone, mail, fax or e-mail using the contact details set out above. You may wish to use the model cancellation form [click here] to cancel your order, but you are not obliged to. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
 
Cancellation consequences:
You must send the goods back to us to: Loewen META trading GmbH, Friedhofstr. 38, 73660 Urbach, Germany at your own cost (unless we delivered the item to you in error or the item is damaged or defective) without undue delay and in any event within 14 days after the day of the cancellation.
 
 
 
################################################################
 
If you wish to cancel this contract, please complete and submit this form.
 
To:
 
Loewen META trading GmbH
Friedhofstr. 38
73660 Urbach
Germany
 
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),
 
___________________________________________________________________
 
___________________________________________________________________
 
 
Ordered on (*)  ____________  / received on  (*) __________________
 
Name of consumer(s) _______________________________________________
 
Address of consumer(s)_____________________________________________
 
___________________________________________________________________
 
Signature of consumer(s) (only if this form is notified on paper)

 

Date ________________________

(*) Delete as appropriate

##################################################################
 
 
 
 
REFUNDS POLICY
 
Following cancellation, we will refund you the price paid for the cancelled order (or part of the order cancelled), less any collection or return charges (if any). We will also refund any standard delivery charges paid, or an amount equal to those charges if you elect to use a more expensive delivery method. We will pay the refund within 14 days after the day:
  • You notified us to cancel your order, where you have not received the goods (and the goods have not been dispatched to you) or where we have agreed to collect the goods; or,
  • We receive the goods you returned to us, where you are in receipt of the goods; or
  • You provide us with a proof of return for the goods, where you have returned the goods but we have not yet received them.
We will refund you using the same means of payment as you used to pay for your order. We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, unreasonable use means handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods, in particular if it goes beyond the sort of handling that might reasonably be allowed in a shop. We may withhold any refund until we have received the goods or you have supplied proof of return for the goods.Without limiting your cancellation rights in Clause 2, if you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will:
  • Provide a full refund for any product that is not what you ordered;
  • Provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or
  • At your option, repair or replace the goods at our cost (including the cost of postage), unless this would not be possible or would be disproportionately costly in the circumstances, in which case we will refund to you the amount paid for the goods in question.
We will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective goods.